Harper
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B2B AI

Agent Strategist at a $15B AI Pioneer (OpenAI Chair-Led)

Full-time🇰🇷 Korea

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About The Job

This role is open in the Korean market right now. Harper is an AI career agent that works for you — the candidate. Skip the application form: just talk to Harper about where you are and what you want next, and Harper connects you with this role and other frontier roles worth your time.

Job Title

Agent Strategist (Korea)

Location

South Korea, on-site.

Company Description

A platform built to enable every company in the world to build better, more human customer experiences with AI. It partners with industry leaders across telecommunications and media, commerce, financial services, and healthcare. Primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia — and now opening in Korea.

Its co-founder currently serves as Board Chair of OpenAI. Previously he was co-CEO of Salesforce and CTO of Facebook.

The company raised close to $1B in its most recent round, at a valuation above $15B.

What You'll Do

As an Agent Strategist, you own how the company's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.

  • Own the Agent Development Life Cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.

  • Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.

  • Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.

  • Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where the product goes next.

Example Projects

These are the kinds of projects that strategists on the team have worked on recently:

  • Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.

  • Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.

  • Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment.

  • Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.

  • Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome week over week.

Who You Are

  • Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.

  • Communication. Strong English and Korean communication skills. Clear, direct, and persuasive across technical and non-technical audiences.

  • Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.

  • Technical aptitude. Comfortable engaging directly with technical concepts — reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.

  • Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.

Even better

  • Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.

  • You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.

  • A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.

Why Join

The company offers the following to full-time employees:

  • Flexible (unlimited) paid time off

  • Medical, dental, and vision benefits for you and your family

  • Life insurance and disability benefits

  • Retirement plan dependent on country of employment

  • Parental leave

  • Fertility and family building benefits

  • Lunch, as well as snacks and coffee to keep you energized

  • Discretionary benefit stipend giving people the ability to spend where it matters most

  • Eligible full-time employees can participate in the company's equity plans, subject to the terms of the applicable plans and policies.