Harper
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B2B AI

Forward Deployed Engineer

Full-time🇭🇰 Hong Kong

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About The Job

The client is hiring for this role. Harper is an AI career agent that works for you, the candidate. Skip the application form: just talk to Harper, and it puts strong candidates straight in front of the client, plus other frontier roles worth your time.

Job Title

Forward Deployed Engineer.

Salary

Top-of-market compensation.

Location

Hong Kong, on-site.

Company Description

The client hit a $5B valuation in under two years, on more than $800M raised — $2B to $5B in the last six months alone. Its AI agents run enterprise customer operations across voice, chat, and email — tens of thousands of requests a day, resolving more than 80% of conversations without handing off to a human and cutting handling times by up to 60%. Agents go from pilot to production in days to weeks, and more than 70% of enterprises expand into additional workflows within three months. It is live in 35+ countries and puts a local engineering team in every market it deploys in, rather than serving them remotely. Hong Kong is one of the markets opening now: the site's technical lead has just been hired, and this is the engineer the customer sees, the one who makes the product real in production.

What You'll Do

This is not traditional product engineering. You are paired directly with enterprise teams: you learn how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You lead projects from initial discovery through production deployment, then measure real-world impact and keep iterating until the solution delivers meaningful results.

  • Embed with customers to understand their workflows, constraints, and measures of success.
  • Turn loosely defined operational problems into clear technical plans and production systems.
  • Design and build AI agents that integrate with customer tools, data, and business processes.
  • Own deployments from prototype through launch, monitoring, and continuous improvement.
  • Test with real-world data, measure business outcomes, and iterate based on evidence.
  • Make pragmatic tradeoffs across architecture, reliability, speed, and user experience.
  • Partner closely with the client's Product and Engineering teams to improve the core platform.
  • Turn lessons from individual deployments into reusable tools, patterns, and best practices.

Required Qualifications

  • 5+ years of experience building software or solving complex technical problems.
  • Strong foundations in software architecture, system design, and production engineering.
  • Experience working across APIs, integrations, data flows, and distributed systems.
  • The ability to bring structure and momentum to ambiguous problems.
  • Confidence working directly with customers, from operational teams to technical stakeholders.
  • Clear communication, sound judgment, and a strong sense of ownership.
  • Genuine curiosity about applied AI and its potential to transform how businesses operate.

Nice to Have

  • A forward-deployed, solutions engineering, consulting, or customer-facing technical background.
  • Experience building AI agents, workflow automation, or conversational systems.
  • Familiarity with LLM evaluation, observability, and reliability in production.
  • Experience deploying and improving systems in complex enterprise environments.

Why Join

  • You are the technical owner of the account, not a ticket in someone's backlog. First call to production is yours.
  • Hong Kong is opening now and the site's technical lead is already in place. You are the market's next technical hire, and the first production deployments are yours to build.
  • The agents you build resolve more than 80% of the conversations they handle and cut handling times by up to 60%. This is production, not pilots.
  • You ship on a model-agnostic platform with evaluation harnesses and self-healing agent design, at a company that went from zero to a $5B valuation in under two years and is live in 35+ countries.

How Harper Works

  • Sign up and talk to Harper.

    Tell Harper about the work you've done and the kind of environment you'd like to work in next.

  • Show interest in a role you like.

    Harper will review the role and assess how well it fits you, using information the company has shared privately with Harper.

  • Harper connects you with the company.

    If it looks like a good fit, Harper may recommend you to the company first or ask whether you'd like to move forward with the role, depending on your settings. If you say yes, Harper helps make the connection right away.

  • Keep the door open while you work.

    Harper keeps looking for opportunities that match what you want and suggests new connections. You don't have to be actively job searching. You can consider each company's proposal before deciding whether to move forward, and Harper will help you through the process.

    • FAQ

    Are these real job opportunities?

    Yes. These are roles companies have asked Harper to help with, and Harper is in direct contact with them.

    Am I applying directly here?

    No. Harper uses information the company has shared privately to assess how well the role fits you. If it looks like a good fit, Harper may recommend you to the company first or ask whether you'd like to move forward with the role first. If you accept, Harper helps make the connection right away. For now, tell Harper which role interests you. Harper will review it first and prepare what it needs to introduce you well.

    How is this different from applying directly to the company?

    You're more likely to reach a meeting, and Harper helps you through the process.

    Will my information be shared with the company?

    You can choose between two approaches. With Exceptional only, Harper shows you a strong opportunity first and shares your profile with the company only after you accept and allow profile sharing. With Open to matches, Harper may introduce your profile to a company first when there's a strong fit. This can lead to more opportunities, and you can review the company's proposal before deciding whether to move forward.

    What if I'm not looking to move right now?

    That's fine. Tell Harper you're not planning a move right now. You can look at a proposal you like and decide then.

    What happens after I accept a role?

    Harper prepares your profile and relevant experience for an introduction to the company and helps make the connection. Your profile is shared according to your settings and consent, and Harper keeps you updated by email.

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